FAQ

Who is eligible to purchase UM series number?

- Individual: Malaysian Permanent Resident (PR) and the Malaysian Civil (MAL) aged 18 years and above.
- Business / Company: Business / Company registered.

How do I get a UM series number?

- Qualified applicants may obtain UM series numbers through bidding system. Applicants need to do registration at https://hebat.um.edu.my
- There are 4 categories offered which are Platinum, Gold, Silver and Bronze.

How do I participate in bidding?

- Applicants who wish to participate in bidding must do registration at Hebat and required to pay management fees in order to participate in bidding. The management fees charges as per follows:
No.
Category Management Fees (RM)

1 Platinum 50.00

2 Gold 50.00

3 Silver 50.00

4 Bronze 30.00

Will fees charged be refunded?

- No, fees charged will not be refunded.

What are the payment method allowed?

- Management Fees
  - Credit/Debit Card
  - Financial Process Exchange (FPX)
- Bidding
  - Credit/Debit Card

How are bid prices calculated?

- Each bidding requires a minimum bid price according to the category of number.
- Each bidder's first bid amount must equal or exceed the minimum price set by category.
- The minimum bid increase is 10% of the minimum price amount by category number with no limit for maximum increase.
- Formula:
  10% X Minimum Bid Price = Increase Minimum Price
  Minimum Bid Price + Minimal Price Rise = Total Bid (Bid price is payable)

How long does the bidding period last for one (1) UM series number?

- The bidding period for one (1) UM series registration numbers will take 3 days and ends at 12:00 pm on the third (3rd) day.

When will the bid result be announced?

- Successful bidders will receive an email notification within 24 hours after bids closed depending on the transaction with the bank.

Will the payment amount be charged during bidding?

- Your payment amount will be charged by card issuing bank once your bid is SUCCESSFUL. For UNSUCCESSFUL bids, refunds will be made within 7 – 15 working days from the official bid results announcement depending on the type of card used and the card issuing bank.

Can bidder cancel the successful bidding and get refund?

- Successful bidders cannot cancel the bid won and money will not refund to the successful bidder.

What does it mean by “Pending” for payment status?

- Approval process for bid payment will depend on the type of card and the card issuing bank. The process could take up to 3 hours. Until the payment has been confirmed to be Successful / Failed, the status that will be displayed is Pending. Successful / Failed payment will be notified via email.

How to find out if the bidder has won/failed bid?

- The system administrator will email an alert to the bidder to indicate the bid status either succeeded or failed. Bidding results can also be viewed at HEBAT by searching bidded UM series number only.

What are the implications and actions of a bidder providing false information in his/her bid?

- Bidders who provide false information have to bear the consequences of falsifying the information provided and successful bidder will not be able to register their number and legal action will be taken against them.

What is the deadline for registering a vehicle number?

- The deadline for registering a UM series number is 12 months from the date of the Offer Letter or prior to 31 December 2023, depending on which is earlier.

Where can the 'UM' series number be registered?

- UM series number can be registered only at Jabatan Pengangkutan Jalan Wangsa Maju, Wilayah Persekutuan, Kuala Lumpur.

When a UM series number can be registered?

- UM series number can be registerd after successful bidder received an offer letter.

Can I change the ownership of UM series number contained in offer letter?

- Yes, provided the number has not been registered with JPJ Malaysia. RM50.00 will be charged for changing the ownership title.

Can I extend the validity of the offer letter?

- Yes. RM50.00 will be charged for each application of extension period and it is valid for three (3) months from the date of the original offer letter.
- Extension applications must be made before the expiry date of the offer letter.